Shipping policy

Order Processing

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day. Once your order ships, you'll receive a confirmation email with your tracking information included.

Shipping Times

Once dispatched, orders typically arrive within 7–12 business days depending on your location. Please be aware that delivery times can occasionally be affected by customs processing, peak seasons, or carrier delays — we appreciate your patience if this happens.

Estimated Total Delivery Time: 8–14 business days from order date (processing + shipping).

Free Shipping

We're pleased to offer complimentary shipping on all orders, with no minimum spend required. The shipping cost will show as free at checkout — our way of making your Vyro experience as seamless as possible.

Order Tracking

As soon as your order is on its way, you'll receive a tracking number by email so you can follow its journey. Please allow 2–4 days after dispatch for tracking information to update fully.

Customs & Import Duties

For international orders, customs fees or import duties may apply based on your country's regulations. These charges are set by your local customs authority and are the responsibility of the customer — they are not included in your order total. If you're unsure what to expect, we'd recommend checking with your local customs office before placing your order.

Incorrect Addresses

Please take a moment to review your shipping details before completing your purchase. We're unable to take responsibility for orders sent to an incorrectly provided address, but if you spot a mistake right away, get in touch with us immediately and we'll do our very best to resolve it for you.

Need Help?

Our team is always happy to help. If you have any questions about your order or delivery, please don't hesitate to contact us at hello@shopvyro.co — we aim to respond within 24 hours.