FAQs
What is your returns policy?
We offer a 30-day returns policy. If you're not completely satisfied with your purchase, please contact us at support.shopvyro@gmail.com and we'll take care of you.
How can I track my order?
Once your order ships, you'll receive a tracking number by email. You can also visit our Track My Order page anytime for live updates.
Can I modify or cancel my order after placing it?
We completely understand that plans can change. If you need to modify or cancel your order, please reach out to us at support.shopvyro@gmail.com within 12 hours of placing it. Once your order has entered processing, we may not be able to make changes, but we'll always do our best to help.
How long does shipping take?
Orders are dispatched within 1–3 business days and typically delivered within 7–10 days after dispatch.
Do you offer free shipping?
Yes! We offer free shipping on all orders, no minimum required.
Is the treatment painful or does it require downtime?
Not at all. LED therapy is gentle and non-invasive — no needles, no peeling, and no recovery time needed. Most customers find the experience relaxing.
Can I use Vyro with my skincare products?
We recommend using your Vyro device on clean, dry skin for optimal light absorption. Apply your serums and moisturizers after your session to help seal in the benefits.
Is LED therapy safe for my face and neck?
Yes. Our devices are non-invasive and designed for safe at-home use. If you have a light-sensitive condition or are taking photosensitizing medications, we recommend consulting a healthcare professional before use.
How does Vyro LED therapy work?
Our devices use clinically selected LED wavelengths to deliver gentle, non-invasive light therapy to your skin. The light penetrates beneath the surface to support the appearance of firmer, smoother, and more radiant skin — all from the comfort of home.
What results can I expect, and when?
Many customers notice a visible glow and smoother-feeling skin within the first few uses. More significant improvements in firmness, tone, and the appearance of fine lines build with consistent use over several weeks. Results vary by individual.
How often should I use my Vyro device?
For best results, follow the usage schedule included in your product guide. Consistency is key — regular use is what drives the most noticeable improvements.