Refund policy

Returns & Refund Policy

At Vyro, we stand behind the quality of every device we make. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

How to Start a Return

To initiate a return, please email us at support.shopvyro@gmail.com with your order number and reason for return. Our team will respond within 1–2 business days with instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

Items that have been used or show signs of wear
Items returned without original packaging
Gift cards

Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately at support.shopvyro@gmail.com with photos of the issue. We will arrange a replacement or full refund at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.